Privacy policy

PRIVACY POLICY OF INTERNET STORE TENNIS-ZONE.EU

TABLE OF CONTENTS:

1. GENERAL PROVISIONS
2. BASIS FOR DATA PROCESSING
3. THE PURPOSE, BASIS AND DURATION OF DATA PROCESING IN THE ONLINE STORE
4. RECIPIENTS OF DATA IN THE ONLINE STORE
5. PROFILING IN THE ONLINE STORE
6. RIGHTS OF THE DATA SUBJECT
7. COOCKIES AND ANALYTICS IN THE ONLINE STORE
8. FINAL PROVISIONS

1. GENERAL PROVISIONS
1.1. This privacy policy of the Online Store is for informational purposes, which means it is not a source of obligations for the Service User or Customers of the Online Store. The Privacy Policy contains, in particular, the rules regarding the processing of personal data by the Controller of the Online Store, including the basis, purposes and duration of the personal data processing and the rights of data subjects, as well as information on the use of cookies and analytical tools in the Online Store.
1.2.The Controller of personal data collected through the Online Store is Strefa Tenisa Spółka z ograniczoną odpowidzialnością Spółka Komandytowa with its registered office in Warsaw (registered office address and delivery address: Al. Bohaterów Września 12, 02-389 Warszawa) entered in the Register of Entrepreneurs under the National Court Register number 0000545256; the Registration Court in which company’s records are stored: District Court for the capital city of Warsaw in Warsaw, XII Commercial Division of the National Court Register; NIP 70100469498; REGON: 360859723; e-mail address: [email protected] and telephone number: (+48) 22 823 37 48 – hereinafter referred to as “Controller” and who is both the Internet Store Service Provider and the Seller.
1.3. Contact details of the Data Protection Officer designated by the Controller: [email protected]
1.4. Personal Data in the Online Store are processed by the Controller in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural person with regard to processing of personal data and on the free flow of such data and the repeal of Directive 95/46/WE (General Data Protection Regulation) – hereinafter referred to as „GDPR”. The official text of GDPR: http://eur-lex.europa.eu/legal-content/PL/TXT/?uri=CELEX%3A32016R0679
1.5. Using the Online Store, including making purchases, is voluntary. Similarly, the provision of personal data by the Service User or Customer is voluntary, subject to two exceptions: (1) conclusion of agreements with the Controller – failing to provide the personal data, in cases and to the extent indicated on the Website as well as in the Terms and Conditions of the Online Store and this Privacy Policy, necessary for the conclusion and performance of the Sales Agreement or the Electronic Service Agreement with the Controller results in the inability to conclude this agreement. The provision of personal data in this case is a contractual requirement and if the data subject wishes to conclude such agreement with the Controller, they are obliged to provide the required data. Each time the extent of data required for the conclusion of the contract is specified in advance on the website of the Online Store and in the Terms and Conditions of the Online Store; (2) Statutory obligations of the Controller – providing the personal data is a statutory requirement resulting from generally applicable laws requiring the Controller to process personal data (e.g. processing data for the purpose of keeping tax or accounting books) and failure to provide them will prevent the Controller from fulfilling these obligations.
1.6. The Controller shall take special care to protect the interests of the data subjects whom the personal data concerns, and in particular is responsible for and ensures that the data collected by him are: (1) processed according to the law; (2) collected for specified, explicit and legitimate purposes and not further processed in a manner that is incompatible with those purposes; (3) substantially correct and adequate in relations to the purposes for which they are processed; (4) kept in a form which permits identification of data subjects for no longer than is necessary for the purposes for which the personal data are processed and (5) processed in a way that ensures proper protection of the personal data, including protection against unauthorised or unlawful processing and accidental loss, destruction or damage, taking appropriate technical or organisational measures.
1.7. Taking into account the nature, scope, context and purposes of processing as well as the risks of varying likelihood and severity for the rights and freedoms of natural persons, the Controller shall implement appropriate technical and organisational measures to ensure and to be able to demonstrate that processing is performed in accordance with this Regulation. These measures shall be reviewed and updated where necessary. The Controller shall take technical measures to prevent unauthorised persons from obtaining and modifying personal data transmitted electronically.
1.8. All words, phrases and acronyms appearing in this privacy policy and beginning with a capital letter (e.g. Seller, Online Store, Electronic Service) should be understood as defined in the Online Store Terms available on the Websites on the Online Store.

2. BASIS FOR DATA PROCESSING
2.1. The Controller is authorised to process personal data in cases when- and to the extent that- at least one of the following conditions is met: (1) the data subject gave permission to process their personal data for one or more specified purposes; (2) processing is necessary to perform the contract to which the data subject is a party, or to take action at the request of the data subject before the conclusion of the contract; (3) processing is necessary in order to fulfil the legal obligation incumbered on the Controller; or (4) processing is necessary for the purposes of the legitimate interests pursued by the controller or by a third party, except where such interests are overridden by the interests or fundamental rights and freedoms of the data subject which require protection of personal data, in particular where the data subject is a child.

2.2. The processing of personal data by the Controller requires at least one of the basis indicated in section 2.1 of the privacy policy. The specific basis of personal data processing of the Service Users and Customers of the Online Store by the Controller are indicated in the next section of the Privacy Policy- in relation to the driven purpose of the personal data by the Controller.

3. THE PURPOSE, BASIS AND DURATION OF DATA PROCESING IN THE ONLINE STORE
3.1. Each time the purpose, basis, period and the receiver of personal data processed by the Controller results from actions taken by a given Service User or Customer in the Online Store or by the Controller. For example, if the Customer decides to make a purchase in the Online Store and chooses personal collection of the purchased Product instead of courier delivery, their personal data will be processed for the purpose of performing the concluded Sales Agreement, but will no longer be available to the carrier realizing the shipments on behalf of the Controller.
3.2. The Controller may store the personal data within the Online Store for the following purposes, on basis and during the periods indicated in the following table:

4. RECIPIENTS OF DATA IN THE ONLINE STORE
4.1. For the proper functioning of the Online Store, including for the implementation of concluded Sales Agreements, it is necessary for the Controller to use the services of third parties (such as a software provider, courier or payment processor). The Controller uses only the services of such processors, who provide sufficient guarantees for the implementation of appropriate technical and organizational measures, so that the processing meets the requirements of the GDPR and protects the rights of data subjects.
4.2. The transfer of data by the Administrator does not take place in every case and not to all recipients or categories of recipients indicated in the privacy policy – the Administrator transfers the data only if it is necessary for the purpose of processing personal data and only to the extent necessary for its execution. For example, if the Customer uses personal collection, his data will not be transferred to the carrier cooperating with the Administrator.
4.3. Personal data of Service Users and Customers of the Online Store may be transferred to the following recipients or categories of recipients:
4.3.1. carriers/ forwarders/ courier brokers/ subjects operating warehouses and/or shipping process – in the case of a Customer who uses the method of delivery of the Product by post or courier in the Online Store, the Controller makes the collected personal data of the Customer available to the selected carrier, forwarder or intermediary executing the shipments on behalf of the Controller, and if the shipment takes place from an external warehouse – the subject operating the warehouse and/or the shipping process – in the extent necessary to carry out the delivery of the Product to the Customer.
4.3.2. entities handling electronic payments or card payments – in the case of a Customer who uses the electronic payment method or card payment in the Online Store, the Controller makes the collected personal data of the Customer available to the selected entity handling the above payments in the Online Store on behalf of the Controller to the extent necessary to handle the payment made by the Customer.
4.3.3. supplier of the survey system – in the case of a Customer who has concluded a Sales Agreement, the Controller makes the collected personal data of the Customer available to the selected entity providing the system of opinion surveys concluded in the Online Store on behalf of the Controller to the extent necessary for the Customer to express an opinion using the opinion survey system.
4.3.4. service providers supplying the Controller with technical, IT and organizational solutions, enabling the Controller to conduct business, including the Online Store and electronic services provided through it (in particular, computer software providers for running the Online Store, e-mail and hosting provider and software provider for managing the company and providing technical support to the Administrator) – The Controller shall make the collected personal data of the Customer available to the selected provider acting on his behalf only in the case and to the extent necessary for the purpose of the data processing in accordance with this privacy policy.
4.3.5. providers of accounting, legal and advisory services providing accounting, legal or advisory support to the Controller (in particular an accounting office, a law firm or a debt collection company) – The Controller shall make the collected personal data of the Customer available to the selected provider acting on his behalf only in the case and to the extent necessary for the purpose of the data processing in accordance with this privacy policy.

5. PROFILING IN THE ONLINE STORE
5.1. The GDPR requires the Controller to inform about automated decision-making, including profiling as referred to in Article 22 paragraph 1 and 4 of the GDPR, and, at least in these cases, relevant information about the rules for making them, as well as the significance and anticipated consequences of such processing for the data subject. With this in mind, the Controller provides information regarding possible profiling in this section of the privacy policy.
5.2. The Controller may use profiling in the Online Store for direct marketing purposes, but decisions taken on the basis of it by the Controller do not concern the conclusion or refusal to conclude a Sales Agreement, or the possibility of using Electronic Services in the Online Store. The effect of using profiling in the Online Store may be, for example, granting a discount to a person, sending them a discount code, reminding them of unfinished purchases, submitting a product proposal that may correspond to a  person's interests or preferences, or proposing better terms compared to the standard offer of the Online Store. Despite profiling, it is the person who decides freely whether they will want to take advantage of the discount received in this way, or better conditions and make a purchase in the Online Store.
5.3. Profiling in the Online Store consists in automatically analysing or forecasting a person's behaviour on the Website of the Online Store, e.g. by adding a specific Product to the shopping cart, browsing the page of a particular Product in the Online Store, or by analysing the previous history of purchases made in the Online Store. The condition for such profiling is that the Administrator has personal data of a person in order to be able to send them, e.g. a discount code.
5.4. The data subject shall have the right not to be subject to a decision which is based solely on automated processing, including profiling, and produces legal effects on that person or similarly significantly affects him or her.

6. RIGHTS OF THE DATA SUBJECT
6.1. Right of access, rectification, restriction, erasure or transfer – the data subject has the right to request from the Controller access to their personal data, their rectification, erasure ("right to be forgotten") or restriction of processing and has the right to object to the processing, and has the right to transfer their data. Detailed conditions for the execution of the above-mentioned rights are indicated in Article 15-21 of the GDPR.
6.2. The right to withdraw consent at any time – a person whose data are processed by the Controller on the basis of the consent given (on the basis of Art. 6 paragraph 1 point a) or Article 9 paragraph 2 point a) of the GDPR), he has the right to withdraw consent at any time without affecting the lawfulness of processing, which was made on the basis of consent before its withdrawal.
6.3. The right to lodge a complaint with the supervisory authority – a person whose data are processed by the Controller has the right to lodge a complaint with the supervisory authority in the manner and procedure specified in the provisions of the GDPR and Polish law, in particular the Act on the Protection of Personal Data. The supervisory authority in Poland is the President of the Office for Personal Data Protection.
6.4. Right to object – the data subject has the right at any time to object, on basis relating to their particular situation, to the processing of personal data concerning them based on Article 6 paragraph 1 point e) (public interest or tasks) or f) (legitimate interest of the Controller), including profiling under those provisions. In such a case, the Controller may no longer process such personal data unless he demonstrates the existence of valid legitimate grounds for processing overriding the interests, rights and freedoms of the data subject or grounds for establishing, pursuing or defending claims.
6.5. Right to object to direct marketing – if personal data are processed for direct marketing purposes, the data subject has the right at any time to object to the processing of personal data concerning them for the purposes of such marketing, including profiling, to the extent that the processing is related to such direct marketing.
6.6. In order to execute the rights referred to in this section of the privacy policy, you may contact the Controller by sending an appropriate message in writing or by e-mail to the Administrator's address indicated at the beginning of the privacy policy or using the contact form available on the Website of the Online Store.

7. COOCKIES AND ANALYTICS IN THE ONLINE STORE
7.1. Cookies are small text information in the form of text files, sent by the server and stored on the website of a visitor to the Online Store (e.g. on the hard drive of a computer, laptop, or on a smartphone memory card – depending on which device the visitor uses our Online Store). Detailed information about cookies, as well as the history of their creation can be found here:
http://en.wikipedia.org/wiki/HTTP_cookie .
7.2. The Controller may process the data contained in cookies when visitors use the website of the Online Store for the following purposes:
7.2.1. identifying The Customer as logged in to the Online Store and showing that they are logged in;
7.2.2.  memorizing products added to the shopping cart in order to place an Order;
7.2.3. memorizing data from the Order Forms, surveys or login details of the Online Store;
7.2.4. adapting the content of the Online Store page to the individual preferences of the Customer (e.g. colours, font size, page layout) and optimizing the use of the Websites of the Online Store;
7.2.5. conducting anonymous statistics on how to use the Online Store website;
7.2.6. remarketing, that is, to study the characteristics of the behaviour of visitors to the Online Store by anonymously analysing their activities (e.g. repeated visits to certain pages, keywords, etc.) in order to create their profile and provide them with advertisements adjusted to their anticipated interests, even when they visit other websites on the advertising network of Google Ireland Ltd. and Facebook Ireland Ltd..
7.3. By default, most web browsers available on the market accept the storage of cookies. Everyone has the possibility to specify the conditions of use of cookies using the settings of their own web browser. This means that you can, for example, partially limit (e.g. temporarily) or completely disable the ability to save cookies – in the second case, however, this may affect some functionalities of the Online Store (for example, it may not be possible to go through the Order Path through the Order Form due to not memorizing the Products in the shopping cart during the next steps of placing the Order).
7.4. The settings of your internet browser regarding cookies are relevant from the point of your consent to the use of cookies by our Online Store – in accordance with the regulations, such consent can also be given through the settings of your internet browser. If you do not give your consent, you must change your internet browser settings for cookies accordingly.
7.5. Detailed information about changing the settings for cookies and deleting them in the most popular web browsers is available in the help section of your web browser (Chrome, Firefox, Internet Explorer, Opera, Safari, Microsoft Edge).
7.6. The Controller may use google analytics services, Universal Analytics provided by Google Ireland Limited (Gordon House, Barrow Street, Dublin 4, Ireland) in the Online Store) and Hotjar provided by Hotjar Limited (Level 2, St Julian's Business Centre, 3, Elia Zammit Street, St Julian's STJ 1000, Malta). These services help the Controller to keep statistics and analyse traffic in the Online Store. The collected data is processed as part of the above services to generate statistics helpful in administering the Online Store and analysing traffic in the Online Store. This data is aggregated. The Controller uses the above services in the Online Store collects such data as the sources and medium of obtaining visitors to the Online Store and how they behave on the Website, information about the devices and browsers from which they visit the site, IP and domain, geographical data and demographic data (age, gender) and interests.
7.7. It is possible for a person to easily block the sharing of information about their activity on the Online Store website with Google Analytics – for example, you can install a browser add-on provided by Google Ireland Ltd. available here: https://tools.google.com/dlpage/gaoptout?hl=pl.
7.8. The Controller may use the Facebook Pixel service provided by Facebook Ireland Limited (4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland) in the Online Store. This service helps the Controller to measure the effectiveness of ads and find out what visitors to the online store are doing, as well as show them adjusted ads. You can find detailed information about how the Facebook Pixel is working at the following web address: https://www.facebook.com/business/help/742478679120153?helpref=page_content.
7.9. You can manage the performance of the Facebook Pixel by setting ads on your account on Facebook.com: https://www.facebook.com/ads/preferences/?entry_product=ad_settings_screen
7.10. The Controller may use the tools provided by EBROS Mariusz Rosa (Zielonka, 27 Olimpijska Street, 06-220 Zielonka, REGON 015163101, VAT EU PL952 187 57 34) in the Online Store. These services help the Controller automate the customer service process in the Online Store. The service consists in the implementation of a chat plugin enabling the Customer to contact the Seller in real time from the Website of the Online Store. For more information on how Smartsupp.com tools work, please visit the following web address: https://www.chater.biz/site/privacy-policy.

8. FINAL PROVISIONS
8.1. The Online Store may contain links to other websites. The Controller encourages you to read the privacy policy established there after going to other sites. This privacy policy applies only to the Controller’s Online Store.