• You have 30 days to return a product without giving a reason
• The item must be unused and in its original condition
• Include proof of purchase in the package (receipt, invoice, or order number)
• Return shipping costs are covered by the customer
• Do not send your return cash on delivery. You can send your return regardless of the payment method used for your order, but the return parcel must not be sent cash on delivery
• Refunds will be processed within 14 days via the same payment method
• If you don’t fill out the online form, remember to print, fill out, and include return form in your package

Return adress:
TENNIS ZONE
ul. Graniczna 11
05-090 Sekocin Nowy, Poland
(with a note "RETURN")

• Fill out the online form (same as for returns)
• Describe the issue, add photos of the defect and proof of purchase
• If necessary, we may ask you to send the product in for inspection
• Complaints are processed within 14 days at most
• If the complaint is accepted, the refund will be transferred to your bank account
• The product must be clean and hygienic – this is a condition for accepting the complaint
• If you don’t fill out the online form, be sure to fill in the complain form and email a scan or photo of it, along with photos documenting the problem, to: [email protected]

In some cases, the product will need to be physically inspected. We will inform you if you need to send the product to the complaint address:
TENNIS ZONE
ul. Graniczna 11
05-090 Sekocin Nowy, Poland
(with a note "COMPLAINT")