• You have 30 days to return a product without giving a reason
• The item must be unused and in its original condition
• Include proof of purchase in the package (receipt, invoice, or order number)
• Return shipping costs are covered by the customer
• Cash-on-delivery returns will not be accepted
• Refunds will be processed within 14 days via the same payment method
• If you don’t fill out the online form, remember to print, fill out, and include return form in your package

Return adress:
TENNIS ZONE
ul. Graniczna 11
05-090 Sekocin Nowy, Poland
(with a note "RETURN")

• Fill out the online form (same as for returns)
• Describe the issue, add photos of the defect and proof of purchase
• If necessary, we may ask you to send the product in for inspection
• Complaints are processed within 14 days at most
• If the complaint is accepted, the refund will be transferred to your bank account
• The product must be clean and hygienic – this is a condition for accepting the complaint
• If you don’t fill out the online form, be sure to fill in the complain form and email a scan or photo of it, along with photos documenting the problem, to: [email protected]

In some cases, the product will need to be physically inspected. We will inform you if you need to send the product to the complaint address:
TENNIS ZONE
ul. Graniczna 11
05-090 Sekocin Nowy, Poland
(with a note "COMPLAINT")