🔁 Returns and complaints

🧾 Handle everything online — quickly and conveniently!

In Tennis Zone, we've launched an online form for returns and complaints. Simply fill it out and, in the case of a return, send the products back — we’ll take care of the rest.

For logged-in customers    For non-logged-in customers

👉 The same form works for both returns and complaints. Just select the appropriate option.

📦 Returns

• You have 30 days to return a product without giving a reason

• The item must be unused and in its original condition

• Include proof of purchase in the package (receipt, invoice, or order number)

• Return shipping costs are covered by the customer

• Cash-on-delivery returns will not be accepted

• Refunds will be processed within 14 days via the same payment method

• If you don’t fill out the online form, remember to print, fill out, and include return form in your package

Adres zwrotu:
STREFA TENISA
ul. Graniczna 11
05-090 Sękocin Nowy, Poland
(with a note "RETURN")

🛠 Complaints

• Fill out the online form (same as for returns)

• Describe the issue, add photos of the defect and proof of purchase

• If necessary, we may ask you to send the product in for inspection

• Complaints are processed within 14 days at most

• If the complaint is accepted, the refund will be transferred to your bank account

• The product must be clean and hygienic – this is a condition for accepting the complaint

• If you don’t fill out the online form, be sure to fill in the complain form and email a scan or photo of it, along with photos documenting the problem, to: [email protected]

In some cases, the product will need to be physically inspected. We will inform you if you need to send the product to the complaint address:
STREFA TENISA
ul. Graniczna 11
05-090 Sękocin Nowy, Poland
(with a note "COMPLAINT")

You can handle everything without printing — in one simple form. Just the way you like it: quick and easy.