tennis-zone.eu Rules for the care and use of footwear
The durability of footwear and maintaining its functional and aesthetic values largely depend on compliance with the following rules of care and use. The maintenance method depends on the type of material, so each pair has the following markings:
Ways of care
Grain leather (smooth): Clean with a slightly damp sponge or cloth, avoiding soaking the leather. Apply lubricating and impregnating agents. Leave to absorb, remove excess by polishing. We recommend pastes or creams containing natural waxes with a high content of beeswax. It is not recommended to use self-gloss polishes for daily shoe care.
Oil leather (pull-up): Clean as above, preserve with pastes, creams or waxes.
Suede leather (velor, nubuck): Dry clean with a hard brush or eraser. These leathers are less resistant to getting wet and dirty and require careful impregnation with aerosol or liquid agents intended for this type of leather. Lack of proper maintenance will result in a very quick loss of the functional and aesthetic value of such materials.
Plastics: The method of cleaning and maintenance depends on the type of surface. Clean smooth plastics with a slightly damp sponge or cloth and preserve them with special plastic lotions. Materials with a rough leather structure should be cleaned dry or with a slightly damp sponge. For maintenance, we recommend impregnating aerosols intended for plastics.
Textile materials: Clean with a slightly damp sponge or cloth using appropriate liquids, foams or gels for cleaning textile footwear. Avoid getting the inside of the shoes wet. Preserve with a special spray (preferably with Nano technology) for textiles or sports footwear to protect against dirt and moisture.
Deodorants: It is a very good practice to use appropriate shoe deodorants, preferably with bactericidal properties. This allows you to maintain proper foot hygiene and get rid of unpleasant odors. Getting rid of bacteria from linings also increases the life of shoes.
Please note that the following circumstances may lead to premature wear or destruction of the shoes, which may result in the rejection of the complaint.
Washing or soaking shoes (especially at temperatures above 40 degrees Celsius)
Exposing shoes to high temperatures (above 40 degrees Celsius) - drying or, for example, leaving them in the sun (e.g. shoes left in strong sunlight may start to fall apart)
Exposure of footwear to substances or factors that the manufacturer could not foresee for a given type of footwear (e.g. solvents, petroleum substances, corrosive or staining
substances).
Using footwear that is inappropriately matched to the shape and size of the feet (deformations, abrasions or tears in the material).
Using shoes contrary to their intended purpose, if this has a direct impact on the occurrence of defects.
Putting on and taking off shoes that are laced or fastened and using shoes that do not fit properly on the feet.
Lack of proper maintenance at a frequency appropriate to the intensity of use and dirt.
Damage related to contact with an obstacle or unevenness of the ground on which we move. Then, such defects may arise due to the risk of damage or loss of the product.
PLEASE REMEMBER THAT FOOTWEAR IS A WEAR-OFF GOODS AND AMORTIZATION CHANGES ARE NOT THE BASIS FOR ACCEPTING A COMPLAINT.
Information leaflet
Statutory conditions for considering complaints
1. We accept and consider all complaints in accordance with the Act of May 30, 2014 on consumer rights and the Act of April 23, 1964 - Civil Code.
2. The entrepreneur is liable for the lack of conformity of the goods with the contract existing at the time of its delivery and revealed within two years from that moment.
3. If the goods are inconsistent with the contract, the buyer may demand that the defect be removed or the goods replaced with a new one.
4. The consumer is obliged to provide the goods subject to repair or replacement. The entrepreneur collects the goods from the consumer at his own expense.
5. If the seller does not repair the goods or does not replace them with new ones, the consumer may demand a price reduction or withdrawal from the contract. If the lack of conformity with the contract is significant in the given circumstances, the consumer has the right to demand a price reduction or withdrawal from the contract without calling the seller to repair or replace the goods.
6. The consumer may not withdraw from the contract if the non-conformity of the goods with the contract is irrelevant.
7. The seller is not liable for non-conformity of the goods with the contract if the buyer knew about it and expressly accepted the lack of a specific feature of the goods.
8. The entrepreneur returns the amounts due to the consumer as a result of a price reduction or withdrawal from the contract within 14 days.
9. The entrepreneur shall refund the price using the same method of payment as used by the consumer, unless the consumer has expressly agreed to a different method of return that does not involve any costs for him.
10. To submit a complaint, it is not necessary to present a receipt, any proof confirming the conclusion of the contract is sufficient.
Rules for the care and use of footwear
The durability of footwear and maintaining its functional and aesthetic values largely depend on compliance with the following rules of care and use. The maintenance method depends on the type of material, so each pair has the following markings:
Ways of care
Grain leather (smooth): Clean with a slightly damp sponge or cloth, avoiding soaking the leather. Apply lubricating and impregnating agents. Leave to absorb, remove excess by polishing. We recommend pastes or creams containing natural waxes with a high content of beeswax. It is not recommended to use self-gloss polishes for daily shoe care.
Oil leather (pull-up): Clean as above, preserve with pastes, creams or waxes.
Suede leather (velor, nubuck): Dry clean with a hard brush or eraser. These leathers are less resistant to getting wet and dirty and require careful impregnation with aerosol or liquid agents intended for this type of leather. Lack of proper maintenance will result in a very quick loss of the functional and aesthetic value of such materials.
Plastics: The method of cleaning and maintenance depends on the type of surface. Clean smooth plastics with a slightly damp sponge or cloth and preserve them with special plastic lotions. Materials with a rough leather structure should be cleaned dry or with a slightly damp sponge. For maintenance, we recommend impregnating aerosols intended for plastics.
Textile materials: Clean with a slightly damp sponge or cloth using appropriate liquids, foams or gels for cleaning textile footwear. Avoid getting the inside of the shoes wet. Preserve with a special spray (preferably with Nano technology) for textiles or sports footwear to protect against dirt and moisture.
Deodorants: It is a very good practice to use appropriate shoe deodorants, preferably with bactericidal properties. This allows you to maintain proper foot hygiene and get rid of unpleasant odors. Getting rid of bacteria from linings also increases the life of shoes.
Please note that the following circumstances may lead to premature wear or destruction of the shoes, which may result in the rejection of the complaint.
Washing or soaking shoes (especially at temperatures above 40 degrees Celsius)
Exposing shoes to high temperatures (above 40 degrees Celsius) - drying or, for example, leaving them in the sun (e.g. shoes left in strong sunlight may start to fall apart)
Exposure of footwear to substances or factors that the manufacturer could not foresee for a given type of footwear (e.g. solvents, petroleum substances, corrosive or staining
substances).
Using footwear that is inappropriately matched to the shape and size of the feet (deformations, abrasions or tears in the material).
Using shoes contrary to their intended purpose, if this has a direct impact on the occurrence of defects.
Putting on and taking off shoes that are laced or fastened and using shoes that do not fit properly on the feet.
Lack of proper maintenance at a frequency appropriate to the intensity of use and dirt.
Damage related to contact with an obstacle or unevenness of the ground on which we move. Then, such defects may arise due to the risk of damage or loss of the product.
PLEASE REMEMBER THAT FOOTWEAR IS A WEAR-OFF GOODS AND AMORTIZATION CHANGES ARE NOT THE BASIS FOR ACCEPTING A COMPLAINT.
Information leaflet
Statutory conditions for considering complaints
1. We accept and consider all complaints in accordance with the Act of May 30, 2014 on consumer rights and the Act of April 23, 1964 - Civil Code.
2. The entrepreneur is liable for the lack of conformity of the goods with the contract existing at the time of its delivery and revealed within two years from that moment.
3. If the goods are inconsistent with the contract, the buyer may demand that the defect be removed or the goods replaced with a new one.
4. The consumer is obliged to provide the goods subject to repair or replacement. The entrepreneur collects the goods from the consumer at his own expense.
5. If the seller does not repair the goods or does not replace them with new ones, the consumer may demand a price reduction or withdrawal from the contract. If the lack of conformity with the contract is significant in the given circumstances, the consumer has the right to demand a price reduction or withdrawal from the contract without calling the seller to repair or replace the goods.
6. The consumer may not withdraw from the contract if the non-conformity of the goods with the contract is irrelevant.
7. The seller is not liable for non-conformity of the goods with the contract if the buyer knew about it and expressly accepted the lack of a specific feature of the goods.
8. The entrepreneur returns the amounts due to the consumer as a result of a price reduction or withdrawal from the contract within 14 days.
9. The entrepreneur shall refund the price using the same method of payment as used by the consumer, unless the consumer has expressly agreed to a different method of return that does not involve any costs for him.
10. To submit a complaint, it is not necessary to present a receipt, any proof confirming the conclusion of the contract is sufficient.