No In the Tennis Zone online store, you can place an order without creating an account. After selecting the products, just select "Buy without logging in / register an account" and check the option not to create a new account.

Yes. The Strefa Tenisa online shop allows you to collect personally in two stationary shops in Warsaw - at 12 Bohaterów Września Street and 531 Puławska Street.

The order can be canceled until the shipment confirmation email is received. To do this, please contact the customer service by phone: 22 823 37 48 int. 1 or by mail: [email protected] (Monday - Friday from 8:00 to 15:00)

Please contact customer service by phone: +22 823 37 48 int. 1, or by mail: [email protected] (Monday - Friday from 8:00 am to 15:00 pm)

Delivery time depends on the selected forms of delivery and payment. In case of immediate payment (up to 15 minutes), shipping time is up to 24 hours. To this time you must add the delivery time which is usually up to 24 hours. The time may be longer for some products and services and we will inform you about this on the shopping cart screen.

Delivery forms and costs at Strefa Tenisa can be found at https://tennis-zone.eu/delivery-costs

Yes. To send the order to a different address (than the one assigned to a given account), it is enough to change the delivery address at the time of finalizing the order.

The status of the order can be checked after logging in to the customer profile. In the menu, go to the "Orders" tab and search for the order you are interested in. You can also contact us directly by phone: 22 823 37 48 int. 1 or by mail e-mail: [email protected]

Yes. You can place an order by phone, mail or chat. Contact phone.: 22 823 37 48 int. 1, mail: [email protected] or via chat on the website

Yes. All the information, time and cost of delivery to each country can be found on the website: https://tennis-zone.eu/delivery-costs We only support shipments to EU countries.

If no e-mail confirming shipment has been received, check that the e-mail address provided when registering the account or placing the order is correct. If so, it is worth checking spam. It is also worth checking the status of the order after logging in to your account. If these solutions did not help, please contact customer service at [email protected]. After providing the order number and e-mail or name for verification, the procurement department will check what the problem is and provide information on the current status of the order.

Nothing happened! Just click on "Forgot your password" on the login panel. On the new page, enter the e-mail address for which the account was created and approve, and we will send you an e-mail with a link allowing you to set a new password for the same account.

The advice of the customer service department and product consultancy applies only to products and services offered in the Strefa Tenisa shop. We invite you to contact us by phone: +22 823 37 48 int. 1, by mail: [email protected]

Yes. Every registered user is automatically enrolled in the loyalty program which provides discounts when the amount spent in the Strefa Tenisa exceeds certain thresholds. The regulations of the loyalty programme can be found on the website: https://tennis-zone.eu/loyalty-program-buy-and-save Another way to receive a 5% discount on your first order is to subscribe to our newsletter.

Unfortunately no, it is not possible to place an order for a product of a size that is not currently in stock. We encourage you to use the "Ask for product availability" option, which will be launched after clicking on the unavailable size you are interested in. This feature will inform the customer in the event of availability.

The availability of products on the Strefa Tenisa website is updated automatically. The availability of products can be checked by hovering over a given size with the cursor. Availability in the warehouse and in both Warsaw stores will be displayed.

The discount code must be entered in the designated space when completing your order. The place to enter the discount code is shown in the graphic below:

All products sold in the Tennis Zone have dedicated size tables, delivered by brands. They are located under every available product. You can also compare any lengths described in the size chart with your everyday clothing.

Yes. All information on the processing of user data can be found at: https://tennis-zone.eu/terms-and-conditions

In the client's profile, in the summary tab, in the lowest field there are Newsletter settings - there you should deselect to subscribe to the newsletter. Additionally, in each e-mail marketing message, there is a link to unsubscribe at the footer.

All information about the processing of user data can be found at: https://tennis-zone.eu/terms-and-conditions

Newsletter subscribers primarily receive information on new collections or promotional campaigns. A user subscribed to the newsletter as a gift receives a 5% discount on the first order.

"The Strefa Tenisa allows you to return products within an extended period - up to 30 days from the date of purchase. For more information, please visit: https://tennis-zone.eu/returns-complaints

We do not make any exchanges in the online store. If you want to replace it with, for example, a different size, we suggest that you return one product and then buy another.

The return of funds for the returned goods will be made no later than within 14 days from the date of receipt of the returned goods from the Customer. The refund is for the cost of the product (s) plus shipping costs (only for a full refund). The reimbursement is made to the bank account indicated by the Customer.

Products purchased in the Strefa Tenisa online store are subject to return within an extended period of up to 30 days from the date of purchase. If this deadline is exceeded, the return will not be accepted.

In case of a complaint, a complaint form should be filled in and sent to the shop's address (together with the claimed product), providing in particular: name, surname, contact details (e-mail, telephone) and a detailed description of the defect of the claimed product. In addition, proof of purchase must be sent with the advertised product. The advertised goods must be cleaned of any dirt.

The forms and costs of delivery in the Strefa Tenisa can be found at: https://tennis-zone.eu/delivery-costs